CONTENTS

Lunar Privacy Policy

Effective Date: May 20, 2026

Last Updated: May 20, 2026

We value your privacy and information security. This Privacy Policy explains what information Lunar may process, how we use it, and how we protect it when you use our mobile application and related services.

Lunar is designed as a private space for emotional reflection, self-discovery, and supportive conversation. We aim to collect only the information needed to provide and maintain the service.

What Information We Collect

Information You Provide

When you use Lunar, you may choose to provide content such as reflections, messages, emotional notes, feedback, or support requests. This information is provided by you voluntarily and is used to provide the features you choose to use.

If you contact us for support, we may receive your email address and the content of your message so that we can respond to your request.

App Usage and Service Information

We may process limited information related to your use of Lunar when it is necessary to operate, maintain, and improve the service. This may include app version, device type, operating system version, language setting, approximate region, feature status, error information, and basic diagnostic information.

This information is used for service operation, troubleshooting, crash prevention, security, and product improvement. It is not used to track you across apps or websites.

Content Created or Submitted in the App

Lunar may process the content you submit in order to provide features such as The Treehole, Inner Compass, and conversations with Thalia. The specific content processed depends on how you use the app and which features you choose to access.

Information We Do Not Collect for Tracking

We do not collect advertising identifiers for tracking purposes. We do not use your information to track your activity across third-party apps or websites, and we do not sell your personal information.

How We Use Your Information

To Provide the Service

We use the information described above to:

  • Enable you to use Lunar's reflection, emotional support, and companion features
  • Process the content you choose to submit within the app
  • Operate, maintain, and improve Lunar
  • Respond to your support requests, feedback, and questions
  • Maintain app safety, reliability, and security
  • Detect and fix technical issues, errors, or crashes

To Protect the Service

We may use limited technical and diagnostic information to protect Lunar, prevent misuse, troubleshoot problems, and keep the app functioning properly.

No Personalized Advertising or User Tracking

We do not use your information for personalized advertising. We do not track your activity across other companies' apps or websites. We do not share your information with advertising networks for cross-app or cross-site tracking.

Information We Share

We do not sell your personal information. We do not share your personal information with advertising networks or data brokers for tracking purposes.

We may share information only in the following limited situations:

  • Service providers: We may use trusted service providers to help operate, host, maintain, analyze, or secure Lunar. These providers may process information only as needed to provide services to us and must protect it appropriately.
  • Legal requirements: We may disclose information if required by law, legal process, or a valid government request.
  • Safety and protection: We may disclose information if necessary to protect the rights, safety, or security of users, Lunar, or others.

Tracking and Advertising

Lunar does not track users across third-party apps or websites for advertising purposes.

Lunar does not use advertising identifiers to build advertising profiles or deliver personalized ads.

Lunar does not sell user data and does not share user data with third-party advertising networks for tracking.

Permissions We Request

Lunar may request only the permissions needed for features you choose to use. You can manage app permissions in your device settings.

The permissions requested may vary depending on your device, operating system, and the features available in the app. If you choose not to grant a permission, some related features may not function properly.

Your Rights

Right to Withdraw Consent

If we rely on your consent to process information, you may withdraw that consent at any time. Withdrawing consent does not affect processing that occurred before the withdrawal.

Right to Access and Correction

You may request access to the personal information we hold about you. You may also request that inaccurate information be corrected or updated.

Right to Deletion

You may request deletion of personal information we hold about you, subject to applicable legal, security, and operational requirements.

Right to Restriction or Objection

You may request that we restrict certain processing of your personal information or object to certain processing where applicable law provides such rights.

Right to Data Portability

Where applicable, you may request to receive certain personal information in a structured, commonly used, and machine-readable format.

Right to Lodge a Complaint

If you believe we have infringed your privacy rights, please contact us by email at [email protected]. You may also have the right to lodge a complaint with the relevant privacy authority in your jurisdiction.

Children's Privacy Protection

Lunar is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Policy Changes

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as appropriate. Your continued use of Lunar after changes become effective means that you acknowledge the updated policy.

Contact Us

If you have any questions or concerns regarding this policy, please contact us via email at [email protected].